ASPCA | Pet Insurance Review

Update: They have been in contact with me and have paid a little more and tried to explain their reasoning - adding a star for customer service there. I am waiting for results of another claim that I have in before any more star changes. Original: I filed an estimate for some procedures and they replied they were going to cover about 75%. After the actual procedure was done and claim was submitted, they said they were going to only pay about 10%. After my vet called and spoke with them, they re-evaluated and decided they would pay about 15%. They will not be getting any more of my money each month if they are going to lie and not provide the service they promise. Do not believe them when you submit an estimate to them.

All your phone people were always kind & knowledgeable. You helped with the care of our Nicky for many years. You also paid promptly & fairly. I would highly recommend you .

Warning,warning,warning,stay away from this company! ASPCA ( United States fire insurance) work very hard to not pay your claim .

I have had this insurance since 2006 when I had 1 pup- Now I have three pups and I am confident they are well taken care of with ASPCA. I never had a problem with a claim and always got reimbersed in a short time.

I made a new quote and my payment went through but, it's gone and I don't have access. I was on thank you page, received an email for my payment. On the Thank you page I was trying to sign up as a member but, but it would not work, so I refreshed the page. Refreshing the page removed all that information and took me to a checkout page. I already finished my quote but, it's gone now? This is frustrating, I spent 20 minutes trying to get back to the page, but it still takes me to the checkout page. Edit: After reaching out, I successfully got the account set up. Great support team