ASPCA | Pet Insurance Review

So in the past month we have had to submit numerous claims for our dog. Our claims are still being processed and it had taken a bit longer than usual. I called today to inquire and get an update on my claims. I had the pleasure of speaking with Nancy from your customer service department. Nancy explained that due to Covid and also more pet adoptions, that claims are taking longer than usual. Nancy was very well spoken and answered all my questions. I was very impressed that she took the time to answer all my questions and even put me on hold to speak with her supervisor to get me accurate information. I am very appreciative of her patience, empathy for my pet, knowledge, and willingness to spend time finding the answers to my questions/concerns. I could only wish that all my experiences with customer service departments(in various companies) could be as good as my experience was today. Please cherish this employee and recognize her for going above and beyond to help your customers!!!

Great experience

Very easy to sign up and view policy details

Send the customer service an email on January 6th, 2021. Never got a response... update: After I left a 1-star review, they finally contact me. So upgrade the review to 4 stars.

Horrible pet insurance (if you want to call it that) I got my puppy in August of 2008, and insured him right away. Never ONCE missed a payment nor had a lapse in coverage. I had it all or so I thought. Accident, wellness and sickness with a 100.00 dollars deductible. Never filed a claim for yrs but when he got a bad mouth infection and needed teeth pulled they didn't pay a cent for his surgery, Over 2000.00 dollars and not ONE cent did they pay as it was pre-existing because I knew the previous year he needed work done. He ended up with Congestive heart failure in later years and they paid NOT ONE CENT as it was a preexisting condition too as he had a heart murmur! I put him down this past Wednesday as he developed kidney failure and I didn't want him to suffer. It about killed my wife and I to put down our boy. They informed me two weeks before that they would NEVER pay anything that had to do with his CHF or any problems arising through such. I cannot tell you how sickend I am with this company and the people that work there. NO heart whatsoever! They don't give one iota about your pet, only money which I payed to them dearly over the course of 12 years. I paid them well over 15 thousand in that time period and they reimbursed me probably 1000.00! That is it!!! I was paying $271.00 each month in the end. Tell me, why are these people even in this business? Money, that's it! Don't make the same mistake as my wife and I did. Find another insurance for your beloved family members!