Banfield Pet Hospital

Bruna Pellini Ferreira

I am extremely disappointed with my experience at Banfield Pet Hospital in Coral Gables today. My dog had two episodes of diarrhea and three episodes of vomiting that morning. Although she was still drinking water and did not appear critically ill to me, I was concerned enough to seek prompt veterinary evaluation. I arrived shortly after opening (around 10 a.m.), and there was only one other client present. The front desk staff declined to have my dog evaluated, stating they were understaffed. When I checked the Banfield app while standing there, multiple appointment slots were available for that same location. I scheduled one immediately and showed the availability to the staff, yet I was told that Dr. Evelin Delgado was declining to see my dog and that I needed to go elsewhere. What is most troubling is not simply being turned away, but being denied an assessment despite active gastrointestinal symptoms and apparent appointment availability. Pet owners seek veterinary care because they are worried and trying to do the right thing for their animals. Being dismissed without evaluation and redirected elsewhere was frustrating, distressing, and unacceptable. I expected clearer communication, transparency about scheduling limitations, and at minimum a clinical assessment or explanation. This experience significantly undermined my trust in this location.

May 24, 2026

Catalina Giraldo

This place should not be allowed to exist. I canceled my wellness program after so many times trying to find a solution for my cat. They did all the test and they couldn’t figure it out. Then they did a lab test on my dog and they lost the test results it took a month to get them. The manager I think her name is Carolina needs to leave. Their excuse is that the DR.was on vacation or PTO. They are a hot mess. Lesson learned never again!

Jul 2, 2026

Vanesa Beltrán

My 1.5-year-old pup was spayed here a week ago and did wonderfully. This location takes the time to answer every question and concern while providing top-tier advice and care. Even though this Pet Hospital is much farther from us, it’s absolutely worth the drive knowing our little one is in such great hands. A big thank you to the ladies at the front desk for doing such a wonderful job as well!

Aug 24, 2025

Ali

🐾We Love the Team @BanfieldCoralGables Personally, I have always had a positive report with everyone at this location. They really care, never do unnecessary things and always take care of pets first. Thank you so much to the staff, Vet-techs, Nurses, and Dr. Crespi. My puppy has been in a number of times and has always recovered wonderfully. I'm sad that I cannot take this team with me as I am moving out of state. You all were the best and I can tell my doggy was well taken care of! 🥹🩷 The pet clinic was always clean, great attitudes, friendly faces who actually care, and great service! ❤️ If I come back to Coral Gables I know where to find you all! 🐾🫶🏾 Thank you again so much!

May 14, 2025

Marina Martins

They don’t respect appointment times. If you book an appointment, expect to wait at least an extra hour beyond your scheduled time. They offer a drop-off service, but if you choose not to use it and instead book a timed appointment (which they offer), you still end up waiting while they prioritize all the drop-off dogs. Your scheduled time is not honored. In other words, if you don’t want to do drop-off, it’s not worth going. Your appointment doesn’t mean anything, and you’ll end up sitting there waiting as long as they want

Mar 27, 2026