Sonnet | Pet Insurance Review

We bought a new house and I really needed important information about my actual insurance as well as the one for the new house. I called the customer service a few times and, after many attempts at different times of day, I was always answered by a machine that told me there were no employees available for me because of Covid. This was frustrating since no job is easier to do from home than customer service. Then, I tried to get service with the online assistants. However, I had to refresh my page/browse to get to the info as I was chatting, which made me lose connection with the employee and forced me to try agin and again. I tried both in English and French, as a francophone, but had issues getting services either way. Really, I save a bit with Sonnet but this situation almost lead us to not be able to get our mortgage on time. I'm not sure the few bucks I save are worth the stress I went through for 3 straight days.

Awesome service

Very easy to apply to, great rates, and the online access makes usability easier. I think the one thing to improve sonnet would be to create an app to make managing insurance policies easier :)

So far so good. Thankfully I haven't needed their service hopefully it's as pleasant as obtaining it.

I dont really know what to say except Sonnet is by far easiest company to deal with, because you dont really have to do anything, they do it all, all online too which is fantastic, I recommend them to all my friends and family, and even the odd stranger too haha, so great job Sonnet, keep up the great work.