Sonnet | Pet Insurance Review

I will upgrade the score when my long overdue deductible refund (over 10 months) is received. My adjuster disappeared / moved on without advising me of the final determination on my claim, and I was unsuccessful in attempts to reach him - phone # and email was disconnected and I had no idea of how to get the info I needed. Finally called Sonnet and was put on hold several times and redirected, only to be told that the claims company would be getting back to me within 24 hours. That has not happened, now going on to third day since the interaction with Sonnet.

I like my experience so far but it would be great if you insured scooters as well so I can bundle my insurance with you!

Low prices! Forgiving when late with payment!

They have issues with their website. Customer chat box will come up with errors eliminating the ability to talk with a rep. When bundling products sometimes the site will give you an error. I had to call into sonnet to correct this. It took them about 6 hours. I have also noticed that the insurance policy after I changed the vehicle show the previous vehicle insured. This needs to be corrected. Overall experience was somewhat satisfactory as they were able to resolve the problem but this costed me some time which I can’t get back. Please fix your site so I don’t run into this issue again.

I am not happy how no-one gets back to me when I have asked a question