Sonnet | Pet Insurance Review

Issues setting up the account. Issues with them charging my credit card. It's always somebody elses fault too. That's what I was told with both - It's not our system! it's your email...It's your bank! Call them to fix our problem. You can't even do self-service on the website since it doesn't seem to update your information in real-time. and now I'm going to be charged a late fee, and didn't even get a email that there was "a issue" Customer service does nothing. Can't imagine what a hassle it would be to make a claim. Going to look for a new company the second my policy is nearing its end. I notice the responses always say call customer service but they do nothing. I told them their company needed to get their s**t together. I was told that's abusive language and was hung up on. As I said - Don't bother with this company.

I sent a question and haven’t gotten a response.

Good price no hassel and ya iam pleased

Very friendly, answered all my questions and gave me all info needed. Love this company!!

I love that I can do this online. I am still Able to speak to Someone should I have any questions. I am very pleased with my insurance rate as well. Been very happy with sonnet.