Sonnet | Pet Insurance Review

Great prices, easy to sign up and renew and lovely staff to deal with.

Drew, a1 one rep. They were quick, efficient, and got the problem resolved. Drew needs a raise.

Very easy and user friendly online with no unnecessary questionnaires. Sonnet is very affordable to many Canadians of medium to low income, thank you so much for standing with us.

They made it super difficult to not renew my policy with them. Took more than 30 min. to avoid a renewal. They sent me a message saying unattached structures were not included in my home policy. I asked them to quote a rate to include my unattached garage at my home. They didn't get back to within the promised timeline. I did contact them multiple times trying to get a quote by sending messages but all the replies basically said chat with us during business hours. Next, they sent me a chat record that was incomplete and did not contain the entire chat. They sent me many more messages, and I recorded those messages in screenshots as the chat progressed. Went back and had another chat telling them about the issue. They offered to resend the incomplete chat record and when I didn't want them to send it, they ended the chat, basically cut me off. This was very rude and unprofessional in my opinion. Don't trust their chat records! You never get to talk to a live person, you only get to chat. For me, I can talk at least 3 times faster than I can type, so for me, it's an excessively time consuming process to get customer support. Although Sonnet may read this review and ask me to chat again, this option is useless and is of no benefit to me. I obtained insurance from another company.

Customer service is second to none. There wasn't a long hold time, agent listened to my problem and she immediately offered solutions. Issue resolved in less than 15 minutes.