Sonnet | Pet Insurance Review

It was easy and excellent! :)

Great on phone customer service

Much better than RBC

If you are looking to get quick insurance to get your beater on the road then this is the insurance for you. If you want to insure anything worth anything then avoid Sonnet. Although quick and easy to set up online if you have an actual claim the company avoids fixing anything. My husband had a claim from an accident and in the end nothing was done for the vehicle and we ended up fixing it ourself and it still showed as a claim because they got us a rental after we had to do the work to find one and pick it up. This was over a year ago, after this “claim” sonnet discontinued our collision coverage without any sort of phone call so we understood. When we went to add my brand new financed vehicle to our policy, we clicked all the appropriate boxes for a financed vehicle. As your average jo we assumed we had full coverage. The finance company read over our policy and assumed the same. I was in a bad accident last week and when we went to make a claim on our $60,000 vehicle we were told we do not have collision and they did their due diligence by sending the policy. When reviewing with our finance company, there is tiny writing in brackets (excluding collision) under another coverage. You average person wouldn’t understand that mean’s no collision at all. Even the finance company did not catch it. We were miss lead into thinking we had coverage as were the professionals. Any other insurance company would make sure it is completely obvious that way the financing company also knows to not allow their insurance on it. So again we are left fixing our vehicle after an already stressful ordeal. In conclusion, online although easy to set up leaves customers in the blind. Unaware they are being left without proper information incase a actual accident ever occurs When using sonnet for claims they do nothing and still count it as a claim on their insurance. Don’t use Sonnet if you want to be able to claim an accident. Go through an insurance company that will take the time to make sure you have the coverage you need and actually cover you if you need to make a claim. I do not recommend Sonnet. The issue was escalated and reviewed. Sonnet canceled our insurance on both vehicles. Reaching out to customer care and leadership only leads to the same outcome. No understanding, no attempts at resolve just canceled. When people say “insurance company’s are not your friend, that is especially true for Sonnet. As long as they are scamming you out of your hard earned money, they don’t care if you have proper insurance or to help you when you need it.

My new vehicle was stolen, 15days layer police closed their investigation. I have been working with the adjuster since day 5 and now it is almost 1 month I am not getting regular updates and on mercy of insurance adjuster to update me on the settlement. This is not good!