Sonnet | Pet Insurance Review

Sonnet understands people can have difficulty with payments especially when it's out of your control..things happen and they worked with me to get back on track and did not threaten with a cancellation..they gave great service and are always polite.

Very good prices. Only problem you can’t talk to anyone.

Easy peasy lemon squeezey

My home was burglarized and my vehicle stolen and smashed on August 20th. It’s now September 18 and I’ve still yet to hear from an adjuster. I’ve been calling and emailing for weeks only to learn that my adjuster has been on vacation the whole time, and the person handling their caseload is just ignoring my calls and voicemails. I used the chat support and they “escalated my issue” and assured me that I would hear from someone within 24 hours. That was a week ago and today I’ve again used the online chat feature and I’ve been assured that the issue has been “escalated” to management and to expect a call within 24 hours. I wonder how long it will be this time before I’m again forced to use the chat and have my issue escalated. I don’t need it escalated, I need an adjuster to tell me the status of my home and auto claims. This is *basic* insurance claim stuff and I’m waiting weeks on no replies, only to now find out my adjuster will be back from vacation on the 24th? We buy insurance for peace of mind; to know that in a time of great trouble, at least we’ve been paying into insurance and don’t have to worry about losing the things we work hard for. It’s easy to say that Sonnet has made my already awful experience far worse through their inaction and empty reassurance. EDIT: As for the below response from Sonnet, did you read my review? I’ve chatted in multiple times over weeks and THIS is the result of those chats. If you think I’m going to waste even more time re-explaining this to someone with absolutely no power to fix the problem, you’ve lost your mind TN. I hope you find a job at a real company because working for these pirates isn’t a good use of your life.

Great customer service, quick to chat and to talk to someone. Very friendly staff and great insurance rates.