Sonnet | Pet Insurance Review

Great customer service ... very quick to respond to the 'chat' line.

Very easy website to navigate and if you do need to speak to an advisor, they're easy to reach.

After using the online chat, and being able to reach a live customer service representative, I was able to have all my questions answered. Email communication with a particular CSR went unanswered and left me quite confused as to which policy she was discussing. I reached out (replied to her email) with no reply to my inquiry and no clarification to which of my policies she was talking about. Sonnet clients who are in "good standing" should be allotted a slight grace period (after explaining a financial hardship or situation) to extend their payment date, with a slight penalty for the consideration. Unfortunately, due to the lack of cooperation of the company, one of my policies had to be cancelled and I was left with an outstanding balance that has now gone to collections. Very unfortunate and now I have to deal with a collection agency. (balance was paid off as of this review)

Easy and cheap

It was easy to understand and what to do good service after all