Sonnet | Pet Insurance Review

Efficient and friendly service. Easy access to update and make changes. Fast service and quick accessible assistance. Highly recommend!

My questions were answered quickly

Very friendly and easy to deal with

Really straightforward to use. No hassle. Customer service is really good. I haven't had to make a claim with them but I will update the review if that happens.

Their customer service is very disappointing. They do not make it easy to get in contact with. I sent a message on their website when I was logged into my account. It said someone would reply in one business day but no one ever replied. I reached out on Facebook where thankfully someone quickly replied but they didn't even address my concerns at all. They simply gave me a phone # to call. A phone # should be listed under their "contact us" on their website. There is only the option to leave a message. I should not have to go through another means just to get their phone #. To me this feels like they don't want people calling. When I called no one picked up. After inputting my account info and personal details a recording said to wait for the next available assistant. So I waited but it was dead silent. There wasn't even any hold music to indicate that I was waiting for someone. So I had no idea if someone would be there eventually to assist me. After a while of dead silence I gave up. I called again and thankfully someone did pick up and my problem was resolved. Overall, a very frustrating customer service experience that wasted my time and energy. I will be moving on to another insurance company for my insurance needs.