Sonnet | Pet Insurance Review

I like the customer service and their ability to answer all questions thoroughly.

If you need Insurnace go with Sonnet. The staff aren't simply well trained they are genuinely understanding. They are loyal, knowledgeable and very good at their jobs. Would recommend to anyone who will listen!

This insurance company shamelessly robbed my family. Be careful who you trust to support you when you are down, because this company shows no remorse and will continue to beat you down. I had a non-fault accident in 2019 while insured with sonnet. Fastforward 2 years and a different insurer; Sonnet decides to reclaim the settlement money after having taken the written-off car 2 years ago, all while we were still paying our monthly car payments for the written-off car for 2 years. The companied harassed me for the 2 years between, then proceeded to ignored my calls to the adjustor, specifically 2 individuals that I will be naming in a court setting. These individuals both worked on my case, one taking over for another and neither will take responsibility. One in particular said she cannot comment on her coworkers actions. When I did get ahold of my adjustor she was very rude and unprofessional, stating that I only called them back because they took the settlement money from me, that they don't need to talk to me anymore because they got what they needed. When I tell you RUN, I mean it; cheaper is not better. I wasn't even at fault in my accident and they treated me so poorly and made the process so stressful. My family is still recovering from the financial burden they put on us. Sonnet/Adjustor will not and have not returned my calls still.

Excellent service

If all your reps were like Jocelyn, everyone would be using sonnet!