Pets Best | Pet Insurance Review

My dog has been insured with Pets Best a few years...before this we had another insurer through my job. Her premiums did go up after the age of 8 but I figured that was very acceptable. I honestly considered dropping coverage because she turned 10 and had never needed any major medical. Well about 12 days ago at 6am we get up and she is totally lethargic, not stable and can't keep her legs under her. This is a complete shock and I could not figure out what happened. I rush her into Vet and her blood pressure is crazy low...they find a small internal bleed and see a mass on the scan. She was kept all day on IV to bring her BP into a safe zone/stable. The next evening I took her for surgery to remove the mass and her spleen. The Vet said it was a 20% chance benign and most likely she wouldn't have much time left with or without the surgery. We did it anyway. My baby has made it and that huge mass was not the aggressive cancer they thought! Her biopsy came back looking pretty good-and I am so grateful for this insurance. I submitted the claim and had a fully detailed breakdown within 5 business days. The refund was approximately 85% of my total cost and it was paid within 10 days of her surgery. This is better than my $800/m Blue Cross coverage. And much faster. I really want to thank Pets Best for making an extremely stressful and emotional time so much easier. I plan to enjoy spoiling my baby rotten a few more years and we are keeping this insurance!" 100%

This is very helpful to have!!! The only thing I wish were different is if they made it where you could use it up from instead of on a reimbursement process! Other than that I always recommend!!!

Pets Best has given me such a peace of mind when my kitties have faced unexpected health challenges. Having health challenges is stressful, but knowing that Pets Best will help when they can makes it a little less so. I recommend to all my friends with pets that they should get it.

They automatically denied my dog's claim with no identified medical reason. Probably because there is not a legitimate reason for the denial. The claim appeal process is not easy, and it is not available in the app. They request 18 months of medical records before coverage began even though they already have the SOAP files for every vet visit your dog has had since adoption. They are basically trying to get you to drop the appeal. I suspect they plan to continue denying the coverage. They do not respond quickly to claims nor concerns. There is no way to cancel your policy on the app or website. There is no way to change your coverage to a lower deductible on the website nor app. They want you to call them because unlike reputable companies they seem to want to avoid a paper trail. They will not allow you to remove your payment method. My advice is to avoid this company.

This claim was for my girls enzymes. They are very fast at turning this claim around sometimes in 1 day no later than 2. What they need help with is how long it takes the moneg to get in my account. Sometimes almost a week after approval. I really appreciate how fast they turn around paying her enzymes.