Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,511

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Richie Bump Heaning

Hi-u take way too long to approve a…

Hi-u take way too long to approve a claim-absurd,not warranted-we had another top brand gog insurance & they gave the $ back in less than a week-way faster than u Guys-we may cancel if u dont approve how long it takes to approve a claim thx Rich
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2

out of 5

POSTED: | BY: Romain

Not reactive for reimbursement

Not reactive for reimbursement, no direct payment to vets.
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5

out of 5

VETERINARIAN: Hialeah Animal Clinic

POSTED: | BY: Jay

Oliver’s kidney stone

Satisfied with the results of my claim. Pets Best is an outstanding pet insurance company. Process claims quickly and the communication is top notch.
5

out of 5

POSTED: | BY: alan jacobson

Clear, Easy, Fast, and Fair

We did a lot of research and decided to use PetsBest ten years ago. Having this insurance has literally been a lifesaver for one of our dogs, allowing us to afford the treatment she needs. And the process has been clear, easy, fast, and fair.
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5

out of 5

POSTED: | BY: Natalie

Pet insurance helped save my dog Honeybee

My 6-year-old pitbull mix Honeybee suddenly collapsed one night and we rushed her to the ER. She had bleeding in her abdomen and fluid around her heart - three different ER vets thought she had aggressive cancer and suggested euthanasia. We were not prepared to make such a drastic decision, and because of her pet insurance we were able to take the second, more costly route: have the ER stabilize her so we could get her in to an internal medicine specialist. When we saw the specialist, he performed multiple tests and ultimately confirmed that she does not have cancer. He could not tell us what caused the sudden issue - it could be something as simple as "swallowing a honeybee" (ironic) - and had not seen anything like it in his 40 years of practice. But now, just a few days later, Honeybee is already back to her normal, energetic self. Because we had the cushion of pet insurance to help pay for the ER and specialist expenses, we were able to take the time needed to ultimately save a vital member of our family. Less than two weeks since the original episode, we have already received almost all the reimbursement related to these expenses. Thank you for ensuring we have more time with our sweet girl.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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