Pets Best | Pet Insurance Review

ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE EVER and WRONG INFORMATION PUT IN COMPUTER ON CLAIMS!!!! ALSO VERY SLOW CLAIMS. BAD BUSINESS!!!! I submitted a Claim for my Pup's Ear Infection for 8/26/21 it was miss-labled as behavior, and took forever to process, was told then it takes 45 days, at about the end of that time period, an E-mail came on a Monday Morning that you needed proof of payment, I immediately called my Veterinarian and they immediately sent in. On the next day/Tuesday Morning I received an e-mail due to lack of receipt of paid my cancel was denied and if I wanted to pursue I had to resubmit and start all over, back to the 45 days. You claimed you did not receive from my Veterinarian. NO ONE BOTHERED TO CALL MY VETERINARIAN OFFICE TO COMFIRM PAYMENT, A FAST PHONE CALL THAT WOULD HAVE SAVED YOUR COMPANY TIME AND EFFORT IN THE END AND IMMEDIATELY RESOLVED DONE - BUT NO!!!!! I asked for it to be escalated due to your taking YOUR 45 days, but giving us barely 24 hours to respond WHICH WE DID and saying not received. NO ONE WAS FRIENDLY OR HELPFUL, JUST TUFF LUCK START OVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am a Professional Dog Trainer and would NEVER refer you to my Veterinarians or Clients due to the crappy way I was treated, along with misinformation put on Claims by your people. AWFUL SERVICE!!!!! If you want a QUALITY Company go with Trupanion! Amazing Customer Service and Claim Service - As they say: "You get what you pay for!"

My policy with Pet's Best saved me from having to make a tough decision for my dog due to the excessive high cost of a long hospitalization. My 12-week-old puppy contracted leptospirosis and fell severely ill and required 10 days of hospitalization in the ICU. Knowing I had this policy meant that I could provide this care and he is home and back to his young self! The initial claims did take time to process, but they caught up quickly and processed all my claims for him at once! To make things easier ask your vet for the notes and records of the visit/ hospitalization and upload those to the website, this will save time as that is one less thing that they will need to do to process your claim.

Claim was processed quickly and thoroughly. Thanks!

I have been a customer with PetsBest for over 12 years. I have 3 dogs. The first few years the cost of the plan is reasonable. However, the older your dog gets the more expensive the plan becomes. In addition, there is a cap on the amount you can claim per dog. Going into my next annual plan, my premium is so high that I will receive almost nothing in claims ie premium is $9600/yr with a max claim of $15K per year. My premium is going up $200/mo for the new year. If I had known that they were going to price me out of the plan just when my dogs are old enough to need it, I never would have started with them. This is more or less a scam unless your dog gets sick when they are young. Definitely DO NOT recommend!

I am totally satisfied with pets best. All of my insurance claims have been handled successfully