Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,566

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Mike Harmelin

Claim was handled well

Claim was handled well. It took a bit longer than their usual turnaround, but done efficiently
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5

out of 5

POSTED: | BY: A B

The BEST decision made for our PETS 🐾

I have had pets my entire life. For the first time, I invested in insurance for my puppy. I selected Pet's Best after the company I work for did the research and found the BEST choice for our pets with insurance choices and options. In addition, the website provides the comparisons so you don't have to. Check it out! Look under Why Pets Best => Pet Insurance Comparison. This is definitely the best decision I've made for our furry family member.
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5

out of 5

POSTED: | BY: Megan

Very disappointed and saddened

Very disappointed and hurt by the lack of support from pets best. As new rescue dog parents- our number 1 priority is always to take the best care and provide the best care to our pup as she navigates her new life. This company does not lead with those same intentions and absolutely does not show much care for your animal at all. Very much about collecting money from pet parents who truly want the best for their dog. Very sad and hurt by our experience with this company. I never leave bad reviews… ever… especially coming from a customer service background. But this experience was absolutely awful.
5

out of 5

POSTED: | BY: Jonathan

Pets Best gives me great peace of mind.

My wife and I have had dogs as long as we’ve been married. We’ve been through life with puppies to old dogs and we have some idea as to possible medical costs. When we adopted our new dogs, we decided that insurance would be a good idea. So, within days of adopting our dogs, they were covered. They’ve had their first wellness visits and we’ve received our reimbursement for vet expenses. We fully expect the wellness plan to pay for itself and we have the peace of mind that comes from knowing that future emergency or geriatric care will be covered as well. It’s really a good feeling.
5

out of 5

POSTED: | BY: Janette Kopec

Have paid for numerous surgeries with no issues

My dog Allie tripped while running and had to get ACL surgery, it was almost completely covered by pets best and all I had to do was send the bill to them and the money was deposited into my bank account a couple weeks later! I did a lot of research before choosing pets best and it was a great decision!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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