Nationwide | Pet Insurance Review

I would recommend this company to others for the peace of mind I get knowing we're covered for anything that comes up. I have never had a problem having a claim paid and it's very helpful knowing that the $600-$2500 you spent on the next rescue is coming back to you eventually. Unfortunately, I may have to drop coverage as I have three dogs and a horse and it is becoming cost-prohibitive. I don't like it but I may have to cancel and take my chances...

I am pleased with overall kindness and response times by Nationwide, but am very surprised that Conan's stomach surgery was only minimally covered, even though I have major medical insurance and have been paying into the plan for over 9 years. In the end, my bill was close to $10K and insurance only covered $3.3K. I thought it would be closer to 80% coverage. I was going to call once things settled down to see if there was an error in reviewing the bill, and if some things might have been missed that should be covered under my insurance. I think your customer service is great, but could not recommend based on low percentage of coverage. Speaking with a friend, her insurance company covered 80% of her dogs major medical recently, which just reinforced my disappointment.

I had several claims submitted to Nationwide after my cat Leo's illness. Payment from the company was as described on my policy. I was very satisfied with how my claim was handled.

NAtionwide in pir case has been a reliable Insurance and has helped cover costs of unexpected Vet visits and treatments

I have been extremely happy with our insurance plan for our dog Luna. In fact, I have recommended and referred it to several friends. We have not had many claims since Luna's first year, mainly wellness visits. I was very disappointed to see our monthly premium jump 10% to nearly $100/month. That means I am now paying more for my dog's insurance than myself and my son's monthly premium combined. So far this year we have gotten back 206.21 from our $1085.28 in premiums. Now we are paying $100/year more and using the insurance less. Even more frustrating, we were never told that the rates go up as the dog ages when we first got the plan. I think the rate hike in our case is unfair and unwarranted given how much money you are making with us as customers. As a result, we are now looking at other pet insurance plans outside Nationwide. We would like to keep the wellness plan since that is primarily what we use it for but not at this price. It seems to me Nationwide should consider doing what car insurance companies do for customers like us who do not use the services as often so you get discounts based on that. I am hoping you consider that for us so we don't have to leave.