3
out of 5
POSTED: | BY: nancy
Takes a long time to get payment from you!!
I have been with VPI for 11 years with my two cats. Prior to you taking over the program, my re-imbursement was within a few days. With you, it is always close to a month. Also, Dolly is in need of I 131 Iodine treatment, as she is allergic to the medication. When I called to verify that VPI would pay $425, the agent was less than helpful. I am still wondering how the policy works, and I don't think that is fair to me. Our human health has pre-approval--why couldn't she just tell me that $425 would be paid or not. It's not going to affect my decision to do the 131 treatment.
I enjoy having the pet insurance, however, I think you could have better customer service. And, I would recommend you to people, as I am not aware of any competition you may have. It comes in handy when something goes wrong with your pet!