1
out of 5
POSTED: | BY: Stephanie
Disappointed!
We were disappointed that you did not cover ANY of our kitten Toby’s surgical treatment. He was a feral kitty, earmites and paradites that needed to be treated initially. However, we subsequently fiund out that he actually had a tumor in his inner ear that was causing him to have issues, and he needed surgery to remove it. Because he was treated for his earmites, you refused to pay for his tumor removal - claiming he had a pre-existing condition. The two conditions were not directly related, instead he happened to have 2 separate issues with his ears. I think your company was wrong to not cover Toby’s ear surgery and I will not recommended you to others. I am actively looking at switching companies/ policies for all 5 of our cats as I am really upset/disappointed in your coverage.