Nationwide | Pet Insurance Review

Alexis was kind and concerned during this most difficult time: I wish everyone had her compassionate concern. She connected me with a claims specialist who answered my questions and helped me get the paperwork moving. I have always received help from the claims folks at Nationwide. I'm so happy I have coverage for my entire kennel with you! Thanks Alexis!

I've had your insurance for 13 yrs for my 3 dogs. It's been very helpful when a crisis arrives. Wouldn't be without it.

A recent claim was partially denied because you can’t see details you need on the submitted paperwork. I need to find the time now to send scans and explanation which is very annoying since you have the originals and only need to flip the small register receipt up to read the details you need. I called and was told the scan that you had was not readable! You have the originals!!! I scanned them for my own records before mailing them to you. They are crystal clear. I think your office must scan mailed paperwork for internal purposes and process them based on those internal scans. You must have scanned the docs with the register receipt blocking the details. It is frustrating because I know my policy covers all of the claim. I have to phone again, send the scans I have of the originals that you have and this is silly. I would really appreciate a call from you and a solution that does not involve so much of my time.

Very satisfied with Nationwide Pet Insurance, very pleased that I choose this company.

So much appreciate your concern in checking in on the status of Munchkin. We have never felt/observed such. Thanks.