5
out of 5
POSTED: | BY: Nichole
Quick turn around time
This was the first time using Nationwide's pet insurance. Our gate had been left open and our dog got out and had been hit by a car. It was super traumatic and the vet bills were over a thousand dollars to make sure she didn't have internal injuries, and to get her stitched up. My first attempt at submitting the claim through VitusVet didn't show the correct PDFs with my itemized statement, even though i had attached all of them. After calling and asking why the initial claim was denied, the customer service agent advised me to send the pdfs and resubmit the request via email. After that it was a pretty quick process and was approved in a few days.