4
out of 5
POSTED: | BY: Noy
Wish it was easier and faster
The claim filing process is pretty easy once you figure out how to do it. Is it not trivial to know in the first time that the entire pet file needs to be added to every claim and a detailed explanation of each itemized item otherwise it’s considered tourism care.
Other than that the automatic deposit is very not trivial to wait for the claim to process before setting it up and the customer service around this is horrible.
Every time I reach out to customer service I need to raise my voice to get things handled properly and to understand clearly what Nationwide means. Pretty frustrating.
Furthermore the claim process time takes way to long and getting the check takes forever...
Eventually you get back what your plan covers but it is not clear what it is and very frustrating it doesn’t include preventive care such as heart worm treatment.