5
out of 5
POSTED: | BY: Delia
Excellent insurance, but unhappy with customer service.
Your insurance is phenomenal. I can't say enough good things about your insurance. Your customer service leaves a lot to be desired. Your insurance rates went up a ridiculous amount of money this year. It was absolutely absurd! If this wasn't such a good policy I would have immediately dropped the insurance. When I called to try to get some understanding about this outrageous increase the agent was borderline rude, and totally disinterested in my concerns. Basically, her attitude was that if I didn't like it either deal with it or cancel my policy.