MetLife | Pet Insurance Review

The agent explained everything which was helpful.

First, customer service is horrendous. No one is actually able to help with anything even on a supervisory level. Answer is always we will get back to you and no one ever does prompting multiple calls with long wait times for the same issue. Second and most importantly, claims are attributed to preexisting problems when not appropriate. Example my dog has hx of vaginitis (preexisting) and was recently treated for a urinary tract infection requiring antibiotics and several bladder sonograms, Claim denied due to previous dx of vaginitis !!!??? I happen to be a medical professional and am well aware they have nothing to do with each other. Just a way for Metlife to deny payment. I was told I could appeal. This is my first claim and therefore I canceled completely. I do not have the time or energy to fight with anyone especially given your poor customer service. I will continue to post negative comments everywhere I can about your product. Disgraceful sham

Quick and easy. MetLife came highly recommended.

I was able to side by side comparisons so that I could make a better-informed decision for my fur baby.

They raise rate for my senior dog from $140/month to $534/month after denying her coverage for osteoarthritis, citing prexisting condition, and never processing my appeal. Literally never got a formal response to my appeal, which I am pretty sure is illegal. I have my two cats on this insurance and I am kicking myself for going with them because now anything thats happened will be "preexisting" with a new company so we are totally stuck. Absolutely do not go with them.