MetLife | Pet Insurance Review

It was easy to submit and claim and claim was approved fast.

Clear explanations and easy to enroll

agents are very helpful

Quick, easy, understandable

FOR WHOEVER IS OPENING A NEW POLICY WITH METLIFE, PLEASE BE AWARE OF THEIR SCAM! I've had Metlife insurance for my first cat which has been fantastic for the last year that I've been with them - until recently, when I got my second cat and tried to open a new policy. Metlife quietly removed the original plan that I was familiar with (apparently known as "standard wellness") and only offered me two new plans: preventative 365 and 575. This information was not relayed to me as I was purchasing through my company's portal, so my only two options were this 365 or 575 plan. NEITHER OF THESE PLANS actually cover what they say they cover. Spay/neuter and annual dental cleaning is only covered up to a maximum of $100 FLAT instead of the 80% reimbursement. I pay the same monthly premium for both of my cats, yet one cat has full coverage with 80% reimbursement while the other has a hard reimbursement at $100. How is this not a scam? I had initially called in to request the same policy as my first cat but I was not aware of the terminology change, nor did Metlife offer the "standard wellness" to me. Metlife was unwilling to help me on this at all. Even more insulting is that they investigated themselves and found themselves to be free of blame, even though my rep confirmed they had removed the option from my end so that the only way a customer could get the standard policy was to call in and specifically ask for it. If you don't know about the plan's name, you can't even ask for it. I am now out of $1300 for a procedure that would have been covered under the standard plan. Needless to say I cancelled with Metlife and I hope no one else suffers from the same situation. I used to promote Metlife to friends and colleagues, but now I've changed my view completely. What a shame.