MetLife | Pet Insurance Review

I have had to do two claims now for my cat and both times they were very helpful, professional and courteous. I was able to get my claim in and processed very fast and when a small issue came up, I was able to call them and get it taken care of right away with the same great customer service that I have experienced with them before. They are very personable, and I have had nothing but great experiences with them. I am very happy to have MetLife as my pet insurance. I have recommended some of my friends to them also.

I have been impressed with MetLife pet insurance. I have two cats on Pets Best and one cat on MetLife. I would give a high rating to both. The only thing Pets Best has that MetLife does not, is the opportunity to have them call the vet clinic and pay my bill for me (only available to veterinary employees). Other than that, MetLife has been fantastic at getting my claims done FAST. I adopted a cat who was at the vet weekly getting various treatment for months, including a CT. Thousands of dollars!! MetLife was on it! No hassle and quick response always. They reimbursed me a percentage for everything. I have found that Pets Best is slow in their response to me with previous claims and MetLife is way faster so far. MetLife is a couple dollars more a month than Pets Best but so far it is worth it. I would recommend either insurance in general.

I have been pleased with Met Life for healthy visits as well as sick visits. A few claims took a while to pay, but came through in the end. I am so used to now having insurance for past pets that this has been very helpful in cutting costs of vet care!

I have been waiting for over two weeks to get reimbursed on a nearly $700 claim. I provided MetLife with everything they needed … an itemized invoice and the vet notes. Why is it taking so long on a covered expense? When I call, all I get is that “we haven’t gotten to it yet”. I literally can not afford to wait any longer on MY OWN MONEY!!!

I put in a claiim two months ago. I called four times still nothing. I wish i went with another company. Now im stuck. I keep getting promises it will be done.