MetLife | Pet Insurance Review

I have 4 pets, three of which are insured by MetLife and one is insured by Nationwide. I have had my nationwide policy for over 6 years and originally had 2 cats on the policy. I was grandfathered in and wasn’t offered the same deal for my other pets when I got them. MetLife provided a policy similar to that of nationwide, so I took it. Thankfully my pets have been relatively healthy. The times I’ve filed a claim with MetLife, I have never had any problems. I have been reimbursed the appropriate amount within about a week. I find the best way to contact them is to call them . I hope that if one of my pets is in need of costly healthcare treatment, MetLife will continue to cover the costs agreed upon in the insurance policy for which I have been paying for. Nationwide was a godsend for me, when my cat was diagnosed with lung cancer and needed chemotherapy . When I had to put him to rest, Nationwide paid for his euthanasia and cremation, they also refunded me for the remaining days of the month. I was sent a condolence letter and given information on pet grieving services as well. MetLife has big shoes to fill if I ever face a situation like that again. For now, I am very happy with MetLife.

CLAIMS REJECTIONS: I submitted a small claim for diagnostic bloodwork, that is explicitly covered in my policy ("diagnostics performed by a Veterinary provider... such as blood tests"). NON-EXISTENT CUSTOMER SERVICE: I tried the in-app and website chat functions, which were malfunctioning (both times I tried them 2 weeks apart) I tried to call the customer service line... and never was able to get through to a representative after spending 30+ minutes on hold. I finally gave up on the phone call and wrote an email to pet_info@metlife.com... 12 days ago and still have not received a response. Lots of functionality in the app for things that benefit Metlife (updating payment methods, uploading documents, etc), but nothing that supports the customer experience. I am truly amazed at how poor the customer experience is, how challenging it is to get even a small claim approved, and I will definitely be canceling my pet's policy with MetLife as soon as possible.

There are very few exotic pet insurances out there, and I was told metlife was the exception. I was told wrong. I have had multiple complications and misinformation about my policy and what it covers from the moment I got my quote. I was told my policy would cover spay/neuter over the phone, but now I am told it isn't covered, and I am out 4,000 dollars with no assistance. (I have a rex rabbit btw)

Appreciate the quick turnaround for claim review for the hyperthyroid treatment my cat needed

I'm a first time Pet Insurance owner. After many dogs and lots of medical bills the coverage MetLife offered met all my needs at a great price point. With MetLife, the claim process was easy to use - the customer service reps were so helpful and caring, and the payout process was seamless. I'd recommend to all pet owners out there!