MetLife | Pet Insurance Review

Very easy to submit claims online. Reimbursement is quick and directly deposited into my account.

Great to deal with

I love MetLife pet insurance . Process is very easy and they have a best app that you can submit your claim and very good coverage . I have 2 Dogs and both have MetLife pet insurance . I recommend MetLife pet insurance to all my friends and family . Thank you for best service .

We have self-insured for pets in the past, but so glad to have Metlife as our partners in Toby's care. He has had several accidents and there has never been a question about their contributing to enable him to have great care. Thank you Metlife.

I'm reaching out once again due to an ongoing and deeply frustrating issue with my monthly claims. My veterinarian has provided clear documentation—on file with my account—stating that both of my dogs require AGE every month. I also submit this same documentation with each invoice and highlight the AGE section to avoid any confusion. Despite these efforts, my claims continue to be processed incorrectly, month after month. As a result, I am forced to call in every single time to correct the error. This is not only time-consuming but entirely avoidable, and it reflects either a lack of training within the claims department or a failure in internal communication procedures. I am further disheartened by the fact that switching providers is not a viable option, due to pre-existing condition exclusions. This leaves me without recourse, which only adds to my frustration. As a paying customer, I expect consistent accuracy and basic attention to detail—neither of which I’m receiving. Frankly, I don’t have much confidence that this message will be read or followed up on, given the pattern of oversight to date. Still, I’m asking—again—for this issue to be addressed and resolved at a systemic level so I no longer have to repeatedly chase corrections to your team’s recurring mistakes.