MetLife | Pet Insurance Review

3

out of 5

POSTED: 06/20/2025 | BY: Ryan Powers

Denied claims for surgery

I was denied two claims for a tooth extraction that was deemed medically necessary. I was denied because they were called pre-existing conditions, which is complete garbage. The only time I needed help for a significant expense, I was denied.

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3

out of 5

POSTED: 06/20/2025 | BY: Mona

Biggest issue is missing documentation

Biggest issue is missing documentation. There’s never enough information on what I am missing so I have to call Metlife. When you have a pet going through an issue and there’s more than one claim it’s very difficult to see what’s needed. Emails need much more detail. Every representative has been great work with.

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5

out of 5

POSTED: 06/20/2025 | BY: customer

Very efficiently run company

Very efficiently run company. My claims are processed very quickly.

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5

out of 5

POSTED: 06/20/2025 | BY: Lois Michaud

Timeliness and accuracy

I have found MetLife to respond in a timely manner and not question the treatment received for my puppy, trusting myself and the Vet. I appreciate that!

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5

out of 5

POSTED: 06/20/2025 | BY: customer

Got quickly to the underlying issue

Got quickly to the underlying issue

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