MetLife | Pet Insurance Review

I have 3 dogs on your insurance and always get great service. I was a customer with other pet insurance and by far you guys Rock!

I am unfamiliar with dog insurance so I am not sure how to properly make a claim. There was information missing from the start and its been over a month. I still dont have my money to be reimbursed. I was told during my 3 rd call that in 24 to 48 hours I wpuld receive email. That was Friday June 20. Still have received no email. It looks like something is happening on the app but no email. I really could use the money like now for all of this. I need to pay my credit cards back so this has been a pretty frustrating process. Everyone was polite and helped update my case but I justvhave tonkeep calling to inquire aboutbwhats going on woth my multiple claims.

Always help representatives when I call with a question or problem.

They are very helpful every time I call they explain all my options for my dog

This was not my first time submitting a claim. I have had good experiences in the past, and was expecting more of the same with my most recent claims. Once again, MetLife provided overall excellent service. I was very happy with the ease of submitting claims, the fast review of the claims, the clear explanation of what was covered, and the final decisions on paying the claims.