MetLife | Pet Insurance Review

We’ve been MetLife customers for years, and thankfully never needed to file a claim—until late 2024. In October, our dog experienced her first seizure, and unfortunately, she has continued to have them since. We’ve had to make multiple vet visits, which would have cost us thousands of dollars. Thanks to MetLife, we’ve been able to give our dog the best possible care without the stress of large vet bills. They even cover her CBD medication, which has been a key part of her treatment plan. The claims process has been so easy, and payments are deposited directly into our bank account, which is incredibly convenient. If I had one piece of constructive feedback, it would be that sometimes it takes a bit longer than expected to receive a claim decision, and the appeal process could be more clearly defined.

Definitely is true to the promises made in the insurance. Timely payments and extremely easy to use ap on phone!

Extremely Happy with MetLife Pet Insurance. The website is very user friendly. Just upload the medical receipts. Reimbursements are very quick. Would definitely recommend to all pet parents.

Always helpful from phone calls to pet advice and pays my claims quickly. I have always had the best customer service and have referred many friends to MetLife

Great experience with MetLife Pet Insurance. Claims were easy to submit and representatives were very willing to help. I appreciate the service, but at this time I cannot afford the insurance rate. If the lower rate options were offered ahead of the renewal date, I might have been able to count that into my finances, but unfortunately I cannot put it into my finances now. I hope to be able to reissue my pet insurance if I come up with more funds in the future.