MetLife | Pet Insurance Review

4

out of 5

POSTED: 08/20/2025 | BY: Leah

Excellent customer service… However

Excellent customer service… However, only four stars because in the beginning of the year, they doubled their prices on the 90% coverage to an UN affordable rate for most people. I dropped my policy to the 80/20 for roughly half the monthly cost. If they get a higher, I will have to consider canceling the policy altogether.

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5

out of 5

POSTED: 08/20/2025 | BY: Bernie and Lorri

The timely response I received after I…

The timely response I received after I sent my dogs health information to be processed.

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5

out of 5

POSTED: 08/20/2025 | BY: Scorpionrockstar

I love this insurance

I love this insurance. I’m glad I chose MetLife for my Finn.

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4

out of 5

POSTED: 08/19/2025 | BY: customer

Good benefits; Needs better phone answering

It’s good benefits for the cost. It’s easy to submit claims. My reasons -1 star is that it is nearly impossible to get someone on the phone without calling half a dozen times. The phone numbers and hours are super unclear, and we don’t like getting bounced around the multiple representatives. Otherwise, it’s easy to use, reasonable cost, and covers a fair amount.

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5

out of 5

POSTED: 08/19/2025 | BY: customer

Your prompt response to claims…

Your prompt response to claims submitted is exceptional and I also appreciate the ease of submitting claims.

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