MetLife | Pet Insurance Review

MetLife Pet Insurance has been one of the most unprofessional companies I’ve ever dealt with. There’s no higher-level customer service available — when you ask to escalate, you’re given false promises about someone calling you back, but no one ever follows through. I’ve submitted multiple claims in the exact same format, and instead of processing them consistently, they simply close them without any explanation. Every time I try to fix the issue, I end up spending hours on the phone only to be talked down to or treated like I don’t know what I’m talking about. It’s amazing how quickly MetLife can deduct the premium from your account, but when you actually need support or reimbursement, they completely disappear. Every department I’ve dealt with — even the so-called “fraud and ethics” department — has been unhelpful and dismissive. MetLife Pet Insurance has shown me nothing but shady, unethical behavior. Save yourself the stress and look elsewhere for a company that actually values its customers.

Easy enrollment.

I an able to speak with people about an issue or concern I may have. The staff is kind and respectful.

Fast and professional response, quick payments. Thank you!

Easy to submit claims - quick turnaround with review/payment and when I have a question, MetLife is responsive and helpful answering my needs.