MetLife | Pet Insurance Review

In the beginning, I was having a lot of issues trying to get my claims to process because my veterinarian didn’t make his notes. I guess a specific way that they wanted it and regardless of me asking him to add more detail he didn’t do it so I lost out on a lot of money the first year or two, but I’m glad that they eased up on the information that they need and started to accept the notes that I’ve been getting from my veterinarian and submitting them so at least I’m getting something back so I do appreciate that.

Very easy to sign up. Was able to chat with a representative and get my questions answered prior to enrollment.

Got a notice about a missing invoice when the invoice we received is attached. Feels like a stall tactic to push back paying out.

Great customer service. Simple to use, the app is extremely user friendly. Turn around is speedy and very convenient.

My first claim was handled quickly and so easily!