MetLife | Pet Insurance Review

Very easy to utilize and great customer service. I’ve told many employees and customers how great having pet insurance is.

It's always so stressful having to take your beloved pet to the emergency vet and you definitely do not need additional stress from your insurance. MetLife makes the process easy to understand and the response time is so fast. I got me reimbursement within 3-5 days of submitting my claim.

Sign-up was easy and I think the plan provides good coverage.

MetLife Pet Insurance has saved us a bunch of money. Somehow we ended up with dogs that need monthly prescriptions or monthly prescription dog food. So it's very nice to have 80% come back to us after our deductible. Sometimes it's frustrating with the claims because they ask for the SOAP notes every now and again even though they had previously covered the same thing. Sometimes when looking at claims they miss some of the documentation and that part of the claim isn't covered so I have to call in and ask them to take another look. Also I wish that there would be a claim number assigned for each different claim that is submitted. I will submit them as individual claims and then somehow the documentation and such gets put all together under one claim number. I have 3 dogs on one policy and sometimes things have not been covered because they assumed it was for a different dog than what the claim is for. So more phone calls from me to straighten it out. Also I wish when I had an invoice that shows treatment for 2 dogs I could select both dogs for the claim so there is less confusion. The turnaround time is pretty great and I love that the money is automatically deposited in my account.

My communication with your staff was helpful. I appreciate her listening to my concern. Thank you Diana