MetLife | Pet Insurance Review

Easy process. Upload the invoices and reports, sometimes a couple of times, but usually only once. They decide within about a week and deposit the reimbursement directly to my bank. Saved me a good bit of money

It was very easy to submit a claim and I got reimbursed in about 3 days

Filing claims are much easier and processing is certainly a lot faster than it was several years ago.

You always find a reason to deny a claim. I filled a claim for an injury to my dog’s eye. You denied it due to a pre-existing condition. Just because he had the same injury previously does not make the claim pre-existing. Since customers pay monthly throughout the year, they should not be time restricted to file throughout that year. The 3 month cut off for filing claims is not right. If customers paid their premium in full for the year, they should be able to file for that year. How is it right to not pay a previous year’s claim? I have filed many claims I have had only $22 out of hundreds of dollars reimbursed. This is not right Nobody likes being deny claims when they’re paying their monthly bill of approximately $1500 a year. I could’ve paid for everything my pet needed out-of-pocket. Instead I have incurred the cost in addition to paying your premium.

The staff is wonderful. They are gentle with my cats and they love them. Fast and very efficient too. Place is very clean.