MetLife | Pet Insurance Review

Absolutely terrible customer service. Representatives were rude and impatient, unwilling to answer basic questions, and refused to email quotes. No one could explain the significant and unreasonable increase in premiums, and I was not allowed to speak with a supervisor. Very disappointing experience and a serious lack of transparency. I really hope that management addresses all the issues publicly.

Speedy response to filed claims!

“Excellent customer service! They were easy to deal with, answered my questions quickly, and returned my money promptly. It gave me peace of mind knowing everything was handled smoothly.”

The customer service is excellent MetLife is a great concern pet insurance company.

I had a very expensive surgery for my dog that cost $2400. I submitted the claim the next day and my claim was paid before my dog had her 1-week post-op follow up appt. The process was easy and fast!