2
out of 5
POSTED: | BY: customer
Very difficult to submit with mobile app
Every time I submit claims individually whatever the review process is there is somebody that comes through it's not randomly generated by the computer and they start naming items and it gets very confusing because you know you've submitted something and it disappears and you end up resubmitting it and then I've had where they claim they don't have what they need but it's already submitted. And then they combine claims that shouldn't be combined because they're under another dog's name. The other concern is it appears that some of these representatives are working at home because you can hear children in the background. How is our information safe like that?
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