Lemonade | Pet Insurance Review

4.8

out of 5

Number of reviews 836

Lemonade is a new kind of pet insurance company that uses artificial intelligence and behavioral economics to replace brokers and bureaucracy with bots and machine learning.  They aim for zero paperwork and instant everything, and are obsessed with social good, delighting customers, and pets.
5

out of 5

POSTED: | BY: Lorena

Decent Coverage and excellent customer service

I've had two recent visits to the vet. The reps who process our claim are really personable and even asked for a picture of our pet. They told us that they loved his name and it wasn't necessary but it was nice to be treated like more than a claim. They explain what is covered thoroughly, putting in a claim is not bad but I know lemonade is asking for doctor's notes when other insurance carriers are not. They also don't cover the vet consultations but at least those aren't super expensive. So far I've gotten back a good amount of my money and it's definitely building my trust with this brand.
5

out of 5

POSTED: | BY: Richard

They care about your pet.

They are very accommodating and caring about your pet. They work quickly as possible to settle your claim.
5

out of 5

POSTED: | BY: Sarah

Excellent Customer Service!

Excellent customer service!
5

out of 5

POSTED: | BY: Kristina

Turning Lemons into Lemonade!

Lemonade is AWESOME! I’ve had 2 claims in the month or so since I bought my policy and both were totally covered and the claim was processed in minutes. Definitely recommend!
5

out of 5

POSTED: | BY: sherri

the service is awesome

wouldn't go anywhere else the price for this insurance is reasonable and they pay your claim within a day
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Monthly Cost

Policies start at $10/Month

Coverage

Accident and Illness coverage, with optional wellness package at reimbursement levels of 70%, 80%, or 90% after the deductible.

Payout Limits

Lemonade Pet Insurance benefits cap off between $5,000 and $100,000, depending on how users set up their policy.

Deductible

$100, $250 or $500 annually.

Age Limits

Pets must be at least 8 weeks old to enroll. Lemonade does not terminate coverage for pets as they age.

Waiting Period

All Lemonade pet policies have a series of waiting periods: -2 days for accidents -14 days for illnesses -6 months for cruciate ligament events There is no waiting period for preventative coverage.

Exclusions

Exclusions follow the market standard, so they don’t cover pre-existing conditions; bilateral conditions, dental illness, microchipping; anal gland expression; spaying and neutering; something that happens because of breeding or pregnancy; prescription food; vitamins; and supplements; experimental treatments, or recurring conditions. They will be expanding some of these coverages soon.
Lemonade Pet Insurance detail
Lemonade is a new kind of pet insurance company (they also have renters, homeowners, and term life insurance in the United States, and home policies in Germany, the Netherlands, and France). They use artificial intelligence and behavioral economics to replace brokers and bureaucracy with bots and machine learning, they aim for zero paperwork and instant everything. They’re also a Certified B Corporation TM, and donate unused premiums to nonprofits (including several pet-centric causes) that users select when they sign up. They’re on the CNBC Disruptor list, and ranked at the top among competitors and in the app store. They’re obsessed with social good, delighting customers, and our pets. They’re currently available in these states. Check Lemonade pet insurance out on Instagram: instagram.com/lemonade_pet
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