Healthy Paws | Pet Insurance Review

I spent over a decade with Healthy Paws. They asked me to post favorable reviews recently, during my pet’s ongoing health crisis. A few months later they forced a tripling of my co-pay (from them covering 90% to them covering 70%), while keeping my monthly premium at basically the same cost. They only agree to insure pets while they are young and more likely to be healthy, offering them an 80% reimbursement rate, meanwhile they slash the reimbursement rates on the more expensive older pets they insure. Since pre-existing conditions are not covered through any pet insurance, they have hostages in pet parents who trusted them, and now have no choice but to take the unfair treatment. Learn from my mistake. Find another pet insurance company. These people can no longer be trusted.

I have used Healthy Paws for my dog since he was a puppy 13 years ago. I was initially very impressed with the quality of service and customer service I received from the company, but Healthy Paws CS no longer exists. I have been trying to get a claim processed for 3 weeks, and the CS team keeps telling me someone will reach out and help, but it never happens. I have experienced this every time there has been an issue with my account. I always have the worst customer experience with this company - no one cares to help.

I have been with Healthy Paws since my pup was 3 months old. The premium has been well worth it, as I know I will not only receiving strong coverage in the plan I choose, but also get incredibly fast reimbursement. That is a huge help and great peace of mind as well.

Healthy Paws have seen my beloved service dog Herbert through a brain tumor and now a scary unrelated cancer surgery. They turn the claims around immediately and make it all so easy. Thank you for helping keep my sweet boy healthy and with me!

Each invoice that I submitted was reviewed promptly and reimbursement was received as expected.