Healthy Paws | Pet Insurance Review

Healthy Paws is much better than I could have ever imagined a pet health insurance company could be. My Pit Bull tore her ACL at a dog park. The surgery cost thousands of dollars. The Healthy Paws check arrived to me in less than a week after the surgery. Their customer support people were very caring and knowledgeable. They literally spent hours with me on the phone over my concern about having this surgery done to my young dog. Healthy Paws was really incredible. I will use them for life.

I enrolled my dog in Healthy Paws after I got burned by the last insurance company I was dealing with. I have to admit I was a little skeptical because the company is fairly new and I did not want to be taken in again. Every time I called with any type of questions that I had someone was always there to answer and make sure I completely understood the answers. I have only been with them since January so my coverage is still new. Two days ago my dog got sick, he was pooping and throwing up all over the place. I called his local vet and the Dr. was out at a conference until Friday, so they recommended I take him the the ER, I hesitated because I knew that taking him to the ER would run me a couple hundred bucks. So before I left I called Healthy Paws and right away someone answered the phone. I wanted to make sure that the visit would be covered. They told me exactly what would be covered and they even faxed the claim form directly over the the Animal Hospital for them to fill out. So, after an examination, some blood work and medication it turned out my dog has pancreatitis which is really painful for him. I got the bill at the end of the visit and it was over $500. The next day I faxed the claim over to them first thing in the morning and since this was my first claim I also included his records from his normal Vet. After I faxed it I called them to see if they received it and they confirmed that they did and also told me the first claim usually takes the

We bought the Healthy Paws plan for our rescued Golden Retriever, Charlie, hoping never to need it. However, we have called upon them a great deal over the past month. Healthy Paws has been a true partner in helping our rescued Golden Retriever, Charlie, battle a mast cell tumor. They have been very responsive with amazing turn-around on claims. We have 3 other rescue dogs, including a new puppy, we intend to cover with Healthy Paws.

After researching various insurers, we could not have made a better selection. Sure, I've been very impressed with the quick reimbursement of each claim, but what elevates this company is the customer service. Our 1 year old recently had an accident at daycare and required after hours emergency care and several staples. Sadly, the owner of the daycare never called to see if our puppy was okay. You know who did check in? Healthy Paws sent an email to let me know they were processing the claim. About 10 days later they sent another email to check on her progress - no sales pitch involved - they just wanted to let us know they were thinking of her and asked us to give her extra hugs on their behalf. Last night I received another email expressing their happiness that she's feeling better. It feels like they have her picture on the wall!

All I expected after researching various pet insurance policies. Worth every penny of premiums!