Healthy Paws | Pet Insurance Review

I did a lot of research on pet insurance companies since I had heard so many of my friends were disappointed with theirs. I looked at every comparison chart and read all the fine print on coverage, etc. Healthy Paws reviews and offerings won me over - every review was positive and their coverage plan is very clear (they do not hide what they do and don't cover). Although I felt it was a little risky to go with Healthy Paws since they are a newer company - I am 100% satisfied. Their customer service is 10+ - they are very caring and take care of matters instantly! My puppy, a Cavalier King Charles - had a traumatic knee injury and had to have surgery. The customer service people at Healthy Paws gave me clearance on the surgery coverage the day I inquired - it was instant and they really seem to care and want a fast recovery. I also just got my reimbursement information - they are truly covering 90% of the entire bill ($2300). I highly recommend this company - they have my loyalty!

I've had Healthy Paws insurance for only 3 months, so I wouldn't say I know them inside and out. However, so far I've found them difficult to communicate with. They go days between responding to emails. When they do respond, they don't answer the question I asked. I sent them my dog's records multiple times, they say they don't have them. I'm AMAZED that this is the top ranked company on petinsurancereview.com. At this point I don't know if I should stick it out with them, or try another company....

I'll be the first to admit that I checked the reviews on this site to pick a good insurance company for my Chocolate Lab. I had VPI, and I wasn't happy with their coverage, so I went with healthy paws. Unbelievable service, quick claim processing (sent in at 3PM, received claim processed email at 7PM). Their CSR are very happy and accommodating, and I will never change insurance companies, and I've already referred several friends to Healthy Paws. Rock on!

I researched several pet insurance companies before diving in, but Healthy Paws has been great since we started our policy 5 months ago. Our 9 month old puppy has needed thousands of dollars in medical treatment for various items and Healthy Paws has delivered exactly as advertised. Our claims manager even checked up on our pup after her most recent surgery to see how she was feeling. All thumbs up for Healthy Paws! Well worth the investment!

When we were planning on getting a new puppy, I researched pet insurances immediately. I figured after all the possible trouble that a puppy can get in to, I wanted to have the insurance just in case.....unfortuneately we needed to file our first claim about a month ago. Our girl, Landry, was working on a bone and a piece broke off. She swallowed the piece lightening quick and I could not retrieve it. Less than 24 hrs later, she was vomiting repeatedly and very lethargic. She then went to our regular vet, x-rays, medicines, a two night stay over at the vet, bland diet, and still would retch and vomit out of the blue. By the way, the bone was never found in x-rays, even though we saw her consume it and no one saw it come out anywhere!!! She then had an endoscopy at another vet and was on medicine and prescription food for over a month. That's when we filed the first claims to Healthy Paws. They were so professional from the start. I actually spoke to an owner with my first phone call in reseaching them! They followed up with emails when any paperwork was submitted and after a few weeks, the checks were in the mail! Their customer service dept. continued to follow up with an email, expressing their well wishes and asking for a picture too! I tell everyone to get this insurance! They do what they claim and you won't be disappointed if you ever have to use it! Hopefully it won't be too frequent! P.S. No more bones for Landry! EVER! Tough lesson learned. Than