Figo | Pet Insurance Review

4.1

out of 5

Number of reviews 2,877

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Susan

Customer Service is great

Customer Service is great. When signing up initially the gal was very nice, informative and answered all my questions. In a second phone call regarding signing up the gal was very nice, informative and when there was a question she wasn’t positive about she said she would email me as soon as she had the answer. Within minutes I had an email with the answer. When I submitted the first claim, the gal on the phone walked me through and gave me additional information for any future claim situations I may have and how to address it. Overall customer service and the online site has been great.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Deborah

Efficient and fast response.

Efficient and fast response.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Marianne Halvorsen

does not pay your claims

I was filing my claims later than the 180 days and there were no opportunity to get reimbursed. Also they are super strict to what they reimburse, and for every month I paid policy premium it was a waist because at the end after 2 years I got no reimbursement of any of the services at the vet
Read more on Trustpilot
4

out of 5

POSTED: | BY: Diana & Barry

There’s always someone available by…

There’s always someone available by phone not just email To a help direct me or answer any questions.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Cherie McCormick

Quick Response

I was able to send my claim in with no problems and received a quick response on the claim
Read more on Trustpilot
Please leave a review

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo Pet Insurance detail
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.
Provider website

Get a quote today

Leave a review