1
out of 5
POSTED: | BY: Noah cowan
Figo
Figo, the king of insurance Gaslighting.
They first tire you out by making you jump through hoops, then make you happy, then not pay, then ghost you, then more hoops, then deny your claim on any technicality they can find. Then deny your appeal because you had a legitimate claim. Because they know that you won’t sue them. Psychopaths.
Despite my initial enthusiasm and hope, they have proven to be unreliable and untrustworthy as an insurance provider. Here’s a rundown of the issues I’ve encountered:
1. After filing a claim, it was closed without explanation, leaving me waiting for payment for 14 days.
2. Upon contacting them, I was kept on hold for 27 minutes only to be told they needed more information, which they allegedly already communicated to my vet. However, my vet confirmed they received no such notification.
3. When I followed up with Figo, I was informed their app was down and that they would now process the claim.
4. Despite their assurances, I was then bombarded with paperwork and additional tasks for my vet.
5. After more back-and-forth, I received a claim closed email with a broken link and no information in the Figo app.
6. Upon calling again, I was told my plan didn’t cover the incident because it fell outside a 14-day grace period for illnesses, being day 13, and that the day I signed up was not the day they started my plan. Even though it was an injury, not an illness. They then cited a bizarre 6-month grace period for skeletal injuries, leaving me baffled and frustrated.
I had signed up for their highest-tiered plan at $57 a month for my recently rescued Chihuahua, only to be met with disappointment and a sense of being scammed. This experience has left me questioning the legitimacy of their services and I am requesting, at the very least, a refund of my initial premium payment.
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