Fetch | Pet Insurance Review

I’d used Petplan prior to Fetch buy-out/merger. My golden doodle needed a couple of teeth removed. Claim was paid. I continued getting my dog’s teeth cleaned but her teeth are just a problem. At one point years ago, the vet mentioned that she had signs of gingivitis. BECAUSE of that, she is now and forever considered to have pre-existing dental disease (even though in 2021 prior to that), she underwent dental surgery that was reimbursed by Petplan.. It’s as though they combed through every vet note they could find to make sure she can never be covered for dental surgery again. Their monthly coverage continues to increase without alerting the customer. This is so frustrating. Please don’t mention one word about a tremor or twitch. If they goes into the vet’s notes, your pet will forever have pre-existing everything.

Mallory was very professional and provided me with the help I needed to file my claim. I don't think my words do justice to how understanding and patient she was with me. She is very knowledgeable and treated me with courtesy and respect.

I contacted Fetch by phone regarding my policy renewal for another year (our 11th). Megan provided absolutely terrific service - she listened well, answered all of my questions (and some I wasn't sharp enough to think to ask), then assisted me in confirming the particulars of my policy renewal. She is an extraordinary representative of Fetch and a true professional!

Josh Sabado was incredibly helpful and profession as he explained policy options and answered questions. He was very patient with me and had answers for everything I asked. I immediately signed up for my pup to have a policy with Fetch, and know they will be a pleasure to interact with as we move forward.

Thieving trash losers. Absolute scumbags. They raise your rates without telling you, and don't cover anything that they say they do. It's a nightmare to try and cancel, and they still figure out a way to milk extra money out of you when you try to cancel. They are the worst. The support staff are awful. Just a terrible company.