Fetch | Pet Insurance Review

Great customer service. Reps are knowledgeable, pleasant and go above and beyond to answer your questions. Great job on hiring and training!!

Received response from Fetch which did not change anything - they just provided basically a generic auto-reply. Response basically equates to: New Underwriter (Axis) + Age of 12 Yr Healthy Cat (no claims ever) + my state = a 44.5% Rate Increase. That is almost a 45% rate hike for using a new underwriting company and my cat's age as an excuse for an exorbitant rate increase. Its just really unethical and wrong since this why pet owners purchase insurance in the first place and for a long-term period. Previous Review: I used to think this was the best insurance plan (formerly Petplan) for my Cat. My now senior cat has thankfully been in good health and has regular check-ups every 6 months. I have never submitted any claims in 5 years. They raised my premium by $20 a month as i moved to a new zip code. Now it seems they are changing their underwriting company to Axis Insurance. In honor of this event, I just received my upcoming renewal rate and they are raising my premium by 44.5% with an increase of $39 a month! Seriously, my indoor 12 yr old healthy cat's ins. with no claims in 5 years will now be $133 a month!!! $1,579 per year. Outrageous!! Just Pure Greed. Costs more than my car ins. I can only imagine the unaffordable rates they will charge for pets that have made claims for or have ongoing health conditions considering I presently have a healthy pet and they think I will be price scalped. I'm going somewhere else like Pumpkin Insurance - so many others. Way less than Fetch by the Dodo (silly name too for ins. plan). Shame on them for what they are doing to pet owners just trying to keep their pets safe and healthy in order to line their deep bottomless pockets. The primary goal is apparent -- Profits for them and not peace of mind for the sake of our pets.

They cover all my pet’s expenses during the two nights at the vet. Everything that I expected the insurance to cover was paid for. You just need to submit the documents needed to process the reimbursement.

They cover all my pets expenses during the two nights at the vet. Everything that I expected the insurance to cover was paid for. You just need to submit the documents needed to process the reimbursement.

I hate doing this. I have had nothing but great experiences through petplan.. until now. Unfortunately, this experience is bad enough to warrant no more than 1 star. My dog needed behavioral therapy training due to some changing behavior. Our vet referred us to a behaviorist who did a wonderful job. Our plan includes behavioral coverage and specifically states "behavior therapy." When our claim was denied, I called to inquire. I was informed that "in the terms and conditions" it says that any behavioral training MUST be done by a licensed vet. In our area, there are behavioral training centers, and vets do not do any type of behavioral training, hence the referral (not sure if it's like this everywhere?). I informed them that I had a referral from the vet and that our vet does not do any behavioral training. I also informed them that it was a licensed "behavioral therapist" that performed the training. I was told there was nothing I could do or send in to get it covered due to the wording in the terms and conditions. Advertising in policy documents and coverage details that behavioral therapies are covered, but only covering them if performed by a certified vet (which is not listed in the policy documents with behavior coverage, and is ONLY in the terms and conditions) strikes me as a company that is trying to trick people into paying for services that should be covered under their plan. Shady back room jargon is not for me. I will be switching coverage. Best of luck everyone.