1
out of 5
POSTED: | BY: Christine
THIS COMPANY IS A JOKE
UPDATE: It is June 1st and still no contact or resolution.
UPDATE: It has been 3 days and they have not bothered contacting me after "looking into" my claim. Just more lies. Same old terrible customer service.
THIS COMPANY IS A JOKE! SEEK INSURANCE ELSEWHERE!!!!
During Covid I rescued 2 kittens. Before I signed up I specifically asked if the health certificate, rabies certificate, felv/fiv negative results and spay certificate was enough for coverage since getting into a vet was out of the question. Fast forward to 1.5 years of taking my money for 2 policies and I finally have a claim. They are saying the paperwork I was given upon adoption isn’t good enough to be their “first exam” and declined my claim. Even though I specifically asked if it would count towards coverage when trying to decide which company to choose.
I was lied to on the phone and bought policies under false pretenses! I didn’t have access to the app for nearly a year and nobody could explain why. Now I have an $1100 claim and they are denying it. Shameful customer service. It’s like talking to a robot who can only repeat the same few sentences! Spare yourself the time and money and choose another company!! Pet plan used to be great- it’s not anymore!
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