Fetch | Pet Insurance Review

My cat Charlie had tooth resorption. Our vet recommended a board certified dental specialist. Fetch rejected our claim for this specialist claiming that Charlie had periodontal disease before we took out the policy. They claim he had periodontal disease because Charlie's 1st vet check up at age 1 shortly after adopting him notes "mild calc" under tooth examination notes. Our vet says Charlie did not have periodontal disease at that time. We were not told Charlie had dental problems until 2 years later. I believe the reason Fetch denied the claim is because we have another cat named Max who also had tooth resorption. Fetch paid for Max's specialist visit and treatment a year ago even though Max's vet records ALWAYS noted dental issues and Max had several teeth removed 2 years before Max's Tooth Resorption diagnosis. It does not make senese that they paid for Max's treatment but refuse to pay for Charlie's. This seems to indicate that once you get a claim paid by Fetch you are flagged and they don't want to pay anything more. Charlie's claim (Our 1st claim for Charlie in 2 years of having the policy) should have been paid. I spoke to a very cold and unpleasant Fetch supervisor named Don about the claim denial. He did not listen to anything I said and kept repeating that the claim was denied because Charlie had periodontal disease before coverage. All Fetch cares about is profits and how they can get out of paying a claim.

Very easy to upload documents and received help when needed. Everyone I spoke with was great at customer service. I love Fetch. This insurance is priceless when you love your animal family member. Because we had it we were able to get our precious Milo the help he needed. I highly recommend it. Everyone talked to helped me and I really appreciate them.

Halving Great Staff like Megan. We give our Highest recommendation to Megan, for her Professionalism and Great customer satisfaction.

It was incredibly reassuring when Tilly had to be hospitalized. Fetch was awesome at keeping me updated on the process. I wouldn't even have to check, i would get updates on a regular basis. I also love that they bill quarterly.

STAY AWAY FROM FETCH IF YOU ARE LOOKING FOR PET INSURANCE. They gave me a monthly cost of $30.71 when my dog was three years old. I have not received a penny from them in claims. Now that my dog is four years old they raised the monthly charge to $73.69. Sure, they got $360.00 in payments from me and now they raise the cost more than double. In my opinion this is a scam. What would they raise it to when he is 5 or 8 years old. I got the policy because Wal*Mart sold it and I figured they would not be involved in anything shady, boy was I wrong. PLEASE SHARE THIS FOR ME.