Fetch | Pet Insurance Review

Kayla IS TRULY AMAZING!! She is very customer service & resolution oriented, extremely helpful, very caring, super engaging and just all around "GREAT"!!! She went out of her way to resolve an issue for me that prevented me from accessing the Fetch website thru my pc. Not having access to my pet insurance website was obviously really problematic. I was told that it could take up to 48 hrs for a resolution but Kayla got back to me in 90 mins with a list of potential solutions we needed to try in order to correct the issue. The second recommended solution WORKED and I am back up and running and able to see my policies and submit my claims!!! Kayla deserves a ton of recognition for being such a great asset to Fetch customers!!!

The person I spoke to Denise Ariale went above and beyond to keep me as a customer and gave me options that were within my budget.

Long post but, please read for the sake of your babies. I had my two dogs previously under a different insurance company but switched after seeing seeing ads and speaking with a customer service representative. I was told about the 15 day waiting period and the 6 month period for knees and hips. I was also told the 6 month waiting period (for both) would be waived with a vet visit at the start of our policy, which we did. I felt confident in the switch because of the coverage and lower prices. Our younger dog started limping after a day at the park, we thought she had cut her paw or hurt it. It turned out to be her hips and it was hip dysplasia. When turning in the claims they originally were sent back multiple times for “missing documents.” We had forwarded her whole file! They then denied the claim because it was within the 6 month period for hips. I tried explaining that I was told by the representative specifically when joining that they were covered. They said only the knees were. I asked them to please go back and listen to the recording and of course they called back and said it never happened. I was gaslit and let down by this company. Don’t waste your time and money on a company that couldn’t care less about their ill-trained employees lying to get business and not caring about your babies. Put the money you’d spend here into savings and apply for care credit.

It was my first time making a claim after having the insurance for almost 2 years . It was a smooth process . Glad to see it works !

If there is a ZERO that I could choose, I will choose Zero. This is the worse insurance company I have dealt with. My policy was issued in Jan 2020. My dog was very healthy and have never need to see a doctor since the policy issued until recently swallow something and get stuck in esophagus. I took her to see a Vet, get X-ray and blood work done. It cost $960.00. I submitted a claim and got refused. The Fetch said I did not take my dog to do an examination within 6 month of the pollicy issued. That means since the very beginning of Jan 2020 to today. My dog was covered nothing but I paid over 3000.00 on her insurance. This is just scamming. And also, all other pet insurance can be claimed through Vet office but not this Fetch. Therefore, please stay away from this pet insurance company!