Fetch Canada | Pet Insurance Review

Absolute shockingly rude representatives! I went to cancel my dogs insurance as the claim we made last year basically was added back onto the money we are paying this year (even though they say the increase each has nothing to with claims, we have two dogs with them and one dog hasn’t increased for the 2 years .. ironically we have never claimed with him) the service is shocking! I asked to cancel and they judge me! I told them details as to why and they would not accept the cancellation, to the point where I was sick of being interrupted and told them to cancel the policy now, to them saying fine, and saying it’s a mistake and then hanging up on me to then here a survey which i rated them poor! Fetch insurance … you don’t know what people are going through and your staff judging and talking to people like a piece of crap on their shoe is not acceptable! I will also be canceling my other pet and going somewhere else

I have been trying to close my account for months with no success. Your service is very ineffective and expensive. Nothing is covered from our usual pet expenses and you make it impossible to chat with a human. Finally, I thought my account had been closed after lack of payment (i received an email to that effect) and thought I was finally free. Only to find out I got charged three months later, for 3 combined payments, which by the way were a lot higher than my known monthly fee. I need my account closed for good and the last payment reversed asap.

I am a senior do not have cell phone and can not send you medical records or bills. Not easy to navigate unless you have cell phone.

Your representative Aileen Andino was very knowledgeable and pleasant to deal with

Absolutely terrible company!! They just feed off of your fear for your pet. They certainly lack transparency and not only reset your deductible amount every year, within your specific billing period, but they up your insurance amount constantly for “inflation” with little to no other reason. I don’t even recall them sending a notice that my premium was going up, they just started increasing my payments. Even during the years where we haven’t even used the insurance,‘our premiums go up. PLUS they have a fun little policy where they charge you co-pay on your deductible amounts! I have had multiple bills at the vet that are $400-$500 where they only end up paying out about $50-$100 because they make me pay 20% of the entire bill PLUS remove $300 deductible after they’ve already reduced the amount of the bill that they will cover by 20%. They also never cover the cost of tax! They’re scam artists and I couldn’t caution against them more!!!! We’ll be cancelling our plan and just putting the monthly amount we were paying into a high interest saving account as a rainy day fund for our pet. It’ll work out much better for us at the end of the day as I believe it would be much better for 90% of the other individuals with Fetch Pet insurance