Fetch Canada | Pet Insurance Review

We got our dachshund just over 4 years ago and when we did we were warned to get pet insurance because they notoriously have back problems. Well, I'm glad we did because he ended up needing major surgery to fix a slipped disc. When it came time to make our claim, the process was straightforward and easy. They made it very clear what documents I needed to provide and where we were at in the process. I believe I was paid out within a week or two of submitting the claim!

My furbaby, "Finn" was just diagnosed with Cushings and High Liver Enzymes, I sent in the receipts and Doctor's notes on his conditions with test results. I had no issues with getting reimbursed for my funds. The first claim took a little longer to get back, but that was to be expected, but since then it has been very fast.

Signed up yesterday for two young dogs. Was astounded to find out that they immediately processed payments from my account, despite me being told that my first payment was due October 1, 2022. The first payment date was confirmed on the email they sent (see below) MASTERCARD (3968) First billing date: 10/01/2022 Monthly premium: $C43.52 When I called this morning, was told that I had been told about the "down payment" (I wasn't) and about the first payment being due upon enrolling (I wasn't). Supervisor who reviewed the phone call from yesterday obvious did not listen to entire conversation as she would have definitely heard myself and "Jeff" joking about a Sept 1 first payment and him confirming that no, my first payment was due October 1. I have multiple insurance policies (including a current pet policy) and at no time have had to make a "down payment". Additionally, the premiums are always due the month following enrollment, which is what this policy says should happen, but did not. No accountability for the difference in what I was told or what my policy states in writing. I have cancelled this policy and do not recommend using this USA company for your pet insurance needs.

The website is a very easy way to submit vet bills and get very fast reimbursement

Affordable and customizable plan but most importantly amazing customer service from day one, with a super convenient online claim system. Suggest you get pet insurance from the get go, most companies don’t cover pre-existing condition or charge quite a bit, not exclusive to fetch. Recommend FETCH 100%